Digital Helpdesk

We provide end-to-end remote technical support that the end user needs for software or hardware.

We offer solutions to software-based problems that employees experience on their computers by connecting remotely.

We find solutions to the hardware problems that employees experience on their computers by providing on-site support and even providing technical service in part replacement.

PRODUCT FEATURES

Total Time to Find a Solution

Thanks to the remote solution model and technology, the total solution finding time is shortened. Fewer people intervene in the total call load. Up to 30% efficiency is achieved annually.

Employee Satisfaction

Solution steps and resolution steps are shortened. Customer and employee satisfaction reaches up to 90%.

Permanent Solution

Total number of incoming calls decreases. Permanent solutions are produced by solving frequently recurring problems from the root.

Other Services

Cloud Contact Center

Interactive Voice Response Systems (IVR)

Customer Management Platform (CMS)

Chat/Bot

Video Call Center

Enterprise Content Management (ECM)

Social Media Management

Speech Analytics

Global Bilgi Digital Assistant

Robotic Process Automation (RPA)

Contact us for our services.