Incorporated in 1999 as a Turkcell Group company, Turkcell Global Bilgi improves the customer experience of brands with more than sixteen thousand employees at 14 locations in Turkey.

Besides its deep experience in the telecommunication industry, Turkcell Global Bilgi provides services with its expertise in finance, insurance, retail, e-trade, transportation, energy and public sector and based on a broad customer portfolio. It offers customer-experience-focused solutions to create value in customer services, customer acquisition, tele-sales, technical support, customer loyalty, collection, customer data management and experience analytics.

Turkcell Global Bilgi,  aiming to provide a unique digital experience to all its business partners; in order to enable its customers to adapt to the digitalizing age, in addition to their traditional solutions; It offers the highest point of customer experience by offering next generation digital products such as RPA (Robotic Process Automation), Digital Assistant and Speech Analytics.

Turkcell Global Bilgi participates in the satisfaction grade and the sales and collection increase and cost-reduction targets of its customers through value-based pricing models, and acts as a strategic partner with industry expertise. Corporate customers can thus better focus on their businesses and reduce or limit operational costs in areas outside their fields of expertise.