Incorporated in 1999 as a Turkcell Group company, Turkcell Global Bilgi improves the customer experience of brands with more than sixteen thousand employees at 25 locations of which 19 are in Turkey and 6 in Ukraine.
Besides its deep experience in the telecommunication industry, Turkcell Global Bilgi provides services with its expertise in finance, insurance, retail, e-trade, transportation, energy and public sector and based on a broad customer portfolio. It offers customer-experience-focused solutions to create value in customer services, customer acquisition, tele-sales, technical support, customer loyalty, collection, customer data management and experience analytics.
Turkcell Global Bilgi manages customer experience through many different channels such as face-to-face services (on-site teams), phone, voice and video response systems (IVR & IVVR), e-mail, BiP (the next generation customer experience platform), the web and social media.
Turkcell Global Bilgi participates in the satisfaction grade and the sales and collection increase and cost-reduction targets of its customers through value-based pricing models, and acts as a strategic partner with industry expertise. Corporate customers can thus better focus on their businesses and reduce or limit operational costs in areas outside their fields of expertise.