Interactive Voice Response Systems (IVR)
Interactive Voice Response Systems (IVR)

We receive high-volume calls or forward them to the relevant unit to provide cost advantages.

We design the voice response menu for you so that your customers can easily reach the service they need upon calling your Call Center.
We design your IVR (Voice Response System) setups and ensure that you achieve your strategic channel performance targets. In this context, we use a voice response system that understands natural speech in Turkish (Call Steering), a voice response system supported by Speech Recognition Technology (ASR), dynamic text management with "Text-to-Speech” (TTS) technology and Voice Verification for simpler security processes.
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