Customer Management Platform (CMS)
Customer Management Platform (CMS)

We offer customer contact and task management services integrated with Turkcell Global Bilgi Customer Management Platform (CMS).

It is an ideal CRM solution for managing customer information and the records of past transactions. It can integrate with other Global Bilgi solutions.
Integrated with the Global Bilgi Cloud-Based Switchboard and text channels, the Customer Management Platform (CMS) offers easy 360-degree customer management. Manage your front office and back office needs from a single platform through screens that pop-up upon customer contact.
Product Features
Other Services
Global Bilgi Digital Assistant
More
Robotic Process Automation (RPA)
More
Speech & Text Analytics
More
Social Media Management
More
Enterprise Content Management (ECM)
More
Video Call Center
More
Interactive Voice Response Systems (IVR)
More
Chat/Bot
More
Cloud Contact Center
More
Contact us for our services.