Global Bilgi Digital Assistant
Human-Like Experience on Service Channels
While it was sufficient to conduct transactions for customers through natural communication in the early stages when applications understanding natural language were used, today customers expect the service channel to recognize him/her, understand his/her needs better and to be offered recommendations that meet their needs, keeping their basic need in mind during the conversation.
The development of the artificial intelligence technology offers the means to respond to increasing customer needs. With our Global Bilgi Digital Assistant service we offer the most human-like experience to customers by jointly using natural language processing and artificial intelligence technologies. Corporations that make customers feel they are receiving in-person service from a live person, that the corporation providing the service recognizes him/her, knows his/her needs and takes action to meet such needs in each service channel are able to improve customer experience.
Instantly receives both voice and text calls without delay
Understands the customer using artificial intelligence and provides the reply of our corporation
Forwards to the relevant customer representative if faced with an issue it has not learned yet
Continuously learns and develops its library
Manages all partner services with voice
Contact us for our services.