We offer the identification, follow-up, management and resolution of customer requests that cannot be met in the first stage.
This service consists of the unified technology, service and expertise through which we provide complementary services in the operational transactions of your business lines. It is provided for calls to be resolved through surveys or detailed expertise beyond first stage support.
It provides solutions to calls at the 2nd level on researching calls not resolved in the first stage and issues requiring expertise in the field of work. Requests are resolved by managing the processes of researching the complaints and requests sent by customers and replying the customer. Transactions such as data entry, verification or completion as support services are performed under back office.
