1. Turnkey Solution Development

Global Bilgi offers turnkey services, including gaining and retaining customers, building customer loyalty and boosting customer values by using multi-channel Demands of customers are met with fast, cost effective and flexible solutions derived from its technological infrastructure, system and software developers and experience gained from hundreds of applications implemented by over 5,550 seats.

2. Cost-effective and Flexible Solutions

Extensible technologies, 4,400 customer representatives and power of investment at 9 locations around Turkey allow Global Bilgi to implement flexible business models and cost effective solutions for its customers.

Global Bilgi manages its operations and meets demands of its customers ranging from telesales to comprehensive customer relations (including face to face interaction ) in a flexible way at different cost models taking advantage of multi channels and multi locations.

3. Information Security

Global Bilgi ensures information security of its clients by means of integrated Quality and Information Security Management System conforming to international regulations. Within the scope of BS7799 regulation, Global Bilgi fulfilling the requirements in finance sector, manages information security of its customers under ISO 27001 certificate on operational basis, such as in Sony Ericsson and Turkcell Mobile Signature Operations in 2006.

4. Country Project Management

Global Bilgi, thanks to receiving 50 million calls in Turkey, 10 million in Ukraine and Belarus, employing 7,000 personnel and having 5,500 seats, is a call center capable of managing the operations throughout the country and therefore holding a position within the first 5% share in EMEA region in terms of its size and multi channel capacity. As leading company with a 45% market share in the call center industry of Turkey, Global Bilgi is listed among Turkey’s top 500 industrial enterprises.