Training Concept in Global Bilgi

Global Bilgi supports the continual learning and professional development of its employees. It believes that its success with services offered to the customers relies on the quality of trained employees

Within such a framework, Global Bilgi creates the training programs based on its corporate values and well-built technological infrastructure. The training programs aim to strengthen the functional skills and competencies of its employees for their success throughout their careers. The programs are offered through various training channels:

• HR Specialist - Competency Development;
• Technical Training Specialists;
• E-learning;
• Consultancy Companies.

In the orientation programs, employees receive 211-hour training, which is a sign of the importance Global Bilgi places on its corporate development. As a CRM center, Global Bilgi places due emphasis on the selection and development of especially customer representatives who are the base of its HR and aims to enbetter the quality of its services with the support of its partners.

Training programs for representatives

Training programs for customer representatives are offered under the headings of Technical and Competency trainings.

Technical Trainings

Technical trainings are offered on following headings by specialist:
• Basics of Customer Representation
• Product;
• Campaign;
• Monitor and System;
• Workflow and Procedural (Methodological) Changes;
• Refreshment.

Competency trainings

Competency Trainings are offered by Training&Development Department under following headings:
• Creating and improving customer loyalty;
• Sales techniques for excellence in sales;
• Oral communication skills;
• Extraordinary services to create difference.

E-learning trainings

• Stress management;
• Problem solving;
• Motivation management;
• Time management;
• Customer satisfaction;
• Earthquake safety;
• Basics of GSM;
• Outlook;
• Password security.

Coaching at Global Bilgi

The aim of Management Coaching interviews is to upgrade the competencies and skills of customer representatives while contributing to their personal development, as well as their professional and private life. In the coaching interviews, managers help customer representatives explore the strengths and weaknesses, set out their professional objectives and improve their know-how and service quality. Global Bilgi believes that coaching activities build better teams of customer representatives.

Global Bilgi Library

Global Bilgi offers library facility including 486 books in the categories of “Specialized” and “Literature” to help the employees add to their professional know-how, competencies and to their personal development. The figures taken from the registrar show that the 486 books were borrowed 1,667 times in 2006. This proves that employees of Global Bilgi show a great interest in this facility.