CUSTOMER SERVICES

• Inbound Call
• Consulting and Information Services
• Complaint Management
• Welcome calls
• Appointment Services
• Inbound Order Management
• Campaign Management
• Membership Management
• VIP/Premium Customer Services

TECHNICAL SUPPORT

• Technical Diagnosis
• Hardware Problems
• Software Problems
• Desktop Support Services

ACQUISITION & VALUE GROWTH

• B2C & B2B Inbound Telesales
• B2C & B2B Outbound Telesales
• Up-sell/cross-sell
• Targeted TeleSales
• Telemarketing
• Scheduling of Commercial Visits
• Dealer Channel Management
• Contract / Membership renewal and follow up (F2F)

RETENTION& LOYALTY

• Anti-Churn Programs
• Customer Satisfaction Surveys
• Loyalty Programs
• Customer Winback

COLLECTION

• Inbound Collection
• Outbound Collection

CALL CENTER CONSULTING

• Call Center Process Development/Improvement
• Call Center Customer Acquisition/ Value Growth
• Call Center Performance and Quality Management
• Call Center Training and Development Management

BACK OFFICE SERVICES

• After Call Operations
• Registration Operations
• Data Entry and Update
• Data Scanning and capture
• Printing Services
• E-mail Management
• Fax, mail Reception and Delivery

SELF SERVICE CHANNELS and TECHNOLOGIES

• IVR( Interactive Voice Response)
• Call Steering
• Voice Verification/Authentication
• Voice Recognition
• IVVR ( Interactive Voice and Video Response)
• Outbound IVR
• Predictive Dialer System(PDS)

ONLINE (WEB/WAP) and CHAT CHANNEL MANAGEMENT

KIOSK and DIGITAL TV CUSTOMER SERVICES

SOCIAL MEDIA MONITORING and CHANNEL MANAGEMENT

• Social Media Monitoring and Reporting
• Social CRM
• Social Media Channel Management
• Social Media Strategy Consulting
• Social Media Marketing
• Social PR

USER INTERFACE SERVICES

• User Interface Evaluation
• Human Computer Interaction Trainings
• Usability Training
• Interaction Design
• Design Consulting
• Usability Testing

QUALITY and SATISFACTION SURVEYS

• Quality Measurement and Satisfaction Surveys