CENTERS

Global Bilgi provides services for its customers in 12 different locations , having 9 call centers in Turkey, 2 in Ukraine and 1 in Belarus.

In all of its locations, Global Bilgi creates difference by its focus on mankind, technology and information. Taking this as its motto Global Bilgi is responsive to the needs of its customers and clients.

Global Bilgi also puts its employees into center. It makes their lives easier and accelerates the decision support processes. The business partners, too, have a focal position in this setup. Global Bilgi offers its resources for the benefit of its partners.

Global Bilgi keeps abreast of technologies continuously to manage technology in a flexible way, lower operational costs and transform customer contact points into multi-channel structures.

It is this advanced technological infrastructure that enables Global Bilgi to provide seamless service as a multi channel CRM center with IVR (Interactive Voice Response), SMS and web technologies. Additionally, CTI structure allows Global Bilgi to offer services such as customer recognition and service customization.

This is how Global Bilgi creates the difference at its locations.